Over 94 per cent of our customers are more than satisfied with our equipment over 95 per cent say that they would recommend our service.
In the last 10 years we have increased our customer base tenfold.
Compared with our competitors we have relatively few employees, however, through our service infrastructure and sales franchises we have over a thousand years experience in the mailing industry.
Our franchise network allows us to provide local company support that cares. Through our servicing and distribution network we are able to provide top quality and reliable support nationally.
We develop and manufacture our machines in Berlin, Germany developing the latest technology and manufacturing to the highest standards.
We offer value for money through the quality of our service and equipment with UK based individuals for you to talk to and along with a full range of interactive services on our website – the choice is yours.
We don’t have hidden charges for resetting or rate change chips and we don’t expect customers to enter in to unreasonable or extortionate contracts.
Over 93% of our customers only have good things to say about us (For more information please contact us regarding the Independent Customer Survey Quarter 2007).
The company is committed to providing its customers with high quality products services such that they will continue to regard Francotyp-Postalia as their supplier of choice and will therefore not hesitate to continue in a business relationship.
This policy is achieved through meeting the requirements of the Management System described in FP's Quality & Environmental Manual which in turn ensures compliance with the ISO 9001:2000 Standard, as well as any relevant statutory and regulatory requirements. Continuous improvement of the business is facilitated partly through measuring the levels of service delivered to our customers and acting upon these results to ensure any perceived shortcomings are rectified, as well as through the setting of quality objectives as and when opportunities for further improvements are identified.
To this end, the quality management system is reviewed at appropriate intervals and enhanced wherever possible based on both internal measures and input from stakeholders.
