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"Call it a vision? Call it a culture? We are committed to defining our place in a very competitive market by providing an ultimate level of customer service. Only years and years of experience in the mailing and franking industry combined with a commitment to quality can achieve this. We manufacture to the highest European standards exceptionally well designed franking machines and mailing equipment. Well designed means to perfectly match customer requirements. We rigorously fight to achieve a level of service and support that exceeds anything else available in our industry."
Innovation
FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first ink jet machine and more recently the first multi-carrier machine to meet the new deregulated age. As postal authorities around the world are liberalising FP are working with them to meet the challenges and opportunities of the new environment. Our flagship machine the centormail is revolutionary in the design of its vertical feed setting a benchmark standard for straight forward, efficient mail processing. Our start up machine mymail provides all the benefits and savings to smaller postal users and attractive, flexible rental agreements further show our commitment to matching customer needs. Between these two icons of the modern mailing world we have a complete range and modularity within these ranges to precisely match any mail user’s requirements.
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We do not leave you satisfaction to chance. We regularly survey our customers by post and by phone to check that we are meeting your expectations. You will probably receive your first survey call within the first three months of using your FP machine. If there is anything that has been less than excellent in our products or service please do not wait for the survey let us know straight away.
We care about trying to be the best which means we care about always trying to improve which means we care about our customers. Words are cheap but we are true to this ideal so every third month we ask our customers what they think about us business department by business department and at the last count 98.2% if them were more than satisfied with the products and services they had received from us. Whether you are looking for the security that comes from dealing with a multi-million pound long established manufacturing company, the support of a nationally based highly skilled, dedicated field service force or the industry leading sales and consultancy of our franchises FP guarantee they are always striving to be the best. The Franchisees are not just salesmen only interested in commission neither are they un-supported independent dealers but an integral part of the FPMailing organisation. This gives our customers the best of both worlds. The commitment, flexibility and accessibility of a local company along with the support and stability that a large public company can offer.
Please note we use an independent research company to complete our telephone surveys and make a donation to the charity chosen by our employee of the quarter on behalf of each customer that gives their valuable time to complete our survey.
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