For over 90 years Francotyp-Postalia Ltd has been operating in the UK, and for over 21 years we have been simply known as FP. Innovative and technologically advanced.
FP have always been at the forefront of innovation introducing the first automatic franking machine, the first electronic franking machine, the first digital franking machine, first inkjet machine and more recently the first multi-carrier machine to meet the new de-regulated age.
Supporting Business growth and development
Your franking machine equipment was manufactured just outside Berlin in Germany and we will look after you from our headquarters in Dartford, Kent. We have a full range of franking and mailing equipment and accounting /postage software to suit all postal needs and it is our intention to give you the highest quality of service so that when you want to expand or upgrade we will be a ‘no decision’ choice
Realising the importance of Customer Service we have built a Customer Support Team based in the UK that are dedicated to dealing with customers questions and a highly skilled team of engineers ready to assist customers with breakdowns and service calls.
Customer satisfaction survey
Every quarter we survey 1000 of our customers new and existing to get their feedback on our products and services, we currently have 96% customer satisfaction from customers who think we are either excellent or very good at what we do, we also ask our customers if they have any comments they would like to leave for us, you read a sample of them here.
Work directly with the manufacturer
• Established in 1923 • Equipment manufactured near Berlin Germany • Licensed in 84 nations worldwide • UK operation in Dartford Kent • 16 dedicated sales franchises nationally • National direct service operation • 24/365 Teleset data centre for downloads • UK based customer support centre • Automated remote machine support • Established corporate accounts portfolio • Sole supply public sector team • Quarterly customer satisfaction survey • ISO 9001 and 14001 accreditation • Account manager for all customers • Over a quarter of a million customers • Full range of desktop folding & inserting equipment • Royal Mail approved for manufacture, distribution, service & remote setting