What's Swop-it?
You contact us.
Explaining what the problem is and we try to resolve it over the phone for you, our customer support centre has technician level trained staff.
If we can't resolve the problem.
We discuss a convenient time for you to swop out your machine for a replacement one.
We simply swop the machine for you.
We arrange to send out a replacement franking machine to you (usually the same day) and at the same time arrange the collection of the old machine.